Customer Service

Good customer service has become a dying art. No one seems to be able to do it. Especially big business.
I have had to make several calls to big business companies in the past few weeks. Calls to credit card companies, TV companies, and companies where I want to buy something. I have had one really big problem with these companies. No one speaks decent American/English at the call centers. Why don't they speak good American? Its because the call centers arn't in the United States. I'm sure everyone has experienced this problem. It is beyond me why so many companies in the US are 'building' all their call centers in other countries - places like India, and the Philippines. There are a higher number of Americans out of work than ever and yet we have to try -note I say try - to talk to someone in another country. Someone who doesn't speak English or even Spanish as a first language. And, Yes, they do speak a type of Spanish in the Philippines but not the same thing that is spoken in most of the US.
Why arn't business keeping their call centers in the US where someone can have a job and we can understand what they are saying. It would help keep our economy better and keep the customers happier.
No one wants to talk to someone in another country when they are having a problem right in their own home.
On last Friday my husband and I received a card from DirectTV saying that we could get a new, upgraded, control box as a free gift for being with the company for 10 years. So I called to get the new box as ours is several years old and our satellite dish was 10 years old. having this old equipment meant that we couldn't get our local channels from Albuquerque without turning off the DirectTV box.
It took me 2 days, and about 3 hours of first talking to people in another country that couldn't understand what I was talking about and that I couldn't understand half of what they were saying. Finally I was transferred to a tec in Florida. But still she didn't want to believe that we couldn't get the local channels on our equipment. She insisted that we go through an hour of doing this and that on the remote control to see if what I was telling her was true. Finally - finally she agreed to send the new box, and satellite.
It was as if she was going to do everything she could to keep from having to send us new equipment even though we had been sent this card saying we were loyal customers that deserved it.
Why, oh, why does big business think that they have to do their best to make their customers seem as stupid as possible, when it is big business that is stupid.
I have had several other people say that they are having the same problems with Dish TV and the cable companies. Credit card companies are some of the worst.
Why does a company that wants customers in the US give us such hell when we call to resolve a problem. When we want to remain their customers if they would just give a little decent customer service.